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Terms & Conditions

Conditions of Sale

The products and services that Communications Express, LLC (“Two-Way Radios.com”) provides are subject to the following Conditions of Sale. Please read these Conditions of Sale carefully before using www.Two-WayRadios.com (“Site”). If you do not agree to these Conditions of Sale, then please do not use this Site.

Acceptance of Conditions

You must accept these Conditions of Sale before your order will be processed. By placing an order from this Site you acknowledge that you accept the Conditions of Sale and are ordering the correct products. If you have any doubts or questions, please call us at 1-866-960-2WAY (2929) before placing your order.

Methods of Payment

Visa
Master Card
Discover
Cashiers Check
USPS Money Orders
Company or Personal Checks*

*Must clear our bank before merchandise ships. (Typically 7-10 business days)

Credit Card customers will show Communications Express, LLC as the merchant on their Credit Card bill. We do not accept Purchase Orders or COD's and we do not offer NET terms.

Submitting an Order

Payment for merchandise must be received prior to 2PM (EST) to begin processing your order the same day. All orders must be placed on-line. VA, MD and DC law requires that Two-Way Radios.com charge Sales Tax for shipping addresses in those jurisdictions. We do not collect Sales Tax from customers whose shipping addresses are not located in VA, MD and DC.

Reselling Motorola Equipment

Two-Way Radios.com is an Authorized Motorola Two-Way Radio Dealer and as such, can only sell Motorola products directly to end-use customers ("End-User"). By accepting these conditions, you agree not to resell any Motorola two-way radios or communications equipment purchased from this Site. The serial numbers of all Motorola two-way radios and communications equipment sold from this Site are reported to Motorola – including the End-User information.

FCC Licensing

The End-User of any product purchased from Two-Way Radios.com is solely responsible for obtaining any license or other authorizations required by the Federal Communications Commission (FCC).

Shipping Policy

Two-Way Radios.com ships all orders via UPS Ground as its standard shipping method. Faster shipping methods i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, are also available. The shipping rate for the delivery method you select is automatically calculated at Checkout and it is based on the weight of your order and the delivery address. This shipping rate also includes UPS delivery insurance to protect your shipment. There are no hidden handling charges. We only ship to addresses in the United States and we will not ship to PO Boxes or FPO/APO addresses.

Orders generally ship within two business days if the items are in stock at the time of purchase. If an item is not in stock, it must be ordered directly from the manufacturer and can take anywhere from three days to three months to arrive at our office. All orders ship from our office in Springfield, VA. Once an order ships, an e-mail is sent to you with your UPS Tracking Number.

By agreeing to the Conditions of Sale, you acknowledge that delivery might not always be immediate and that no returns will be issued for items that are not shipped within two business days because of delays or backorders on the manufacturer’s end.

Returns Policy

All sales at Two-Way Radios.com are final unless we make a mistake filling your order. If we send you an item you did not order, then we will issue a charge on your credit card for the correct item and ship it you without an additional shipping charge. We will also give you a Return Authorization (RA) number and a pre-paid shipping label so you can send the incorrect item back to us. The RA number must be clearly marked on the returned package or the package will be refused and sent back to you.

We will not exchange items, so please make sure the products you choose are compatible with the products you hope to use them with. If you have any doubts or questions, call or e-mail us before placing your order. In the rare event we make an exception, a 20% re-stocking fee will apply. You must first obtain a Return Authorization (RA) number from us and then clearly mark the package with the RA number before shipping any items back to us, otherwise the package will be refused and sent back to you. Any item returned for credit must be returned within 15 days of the invoice date and it must be in its original condition i.e. unused, original packaging and documentation intact. There is no refund on shipping fees.

All products sold by Two-Way Radios.com are new products covered by the respective manufacturer’s warranty. For Motorola two-way radio and accessory warranty issues, either return the defective product to us or take it to a Motorola Authorized Two-Way Radio Dealer for replacement. If any problems should occur with your newly purchased non-Motorola product, please direct them to the manufacturer of the defective product.

Terms of Use

The products and services that Communications Express, LLC (“Two-Way Radios.com”) provides are subject to the following Terms of Use. Please read these Terms of Use carefully before using www.Two-WayRadios.com (“Site”). If you do not agree to these Terms of Use, then please do not use this Site.

Acceptance of Terms

You acknowledge you have read, and agree to be bound by these Terms of Use and to comply with all applicable laws and regulations, including without limitation U.S. export and re-export control laws and regulations regarding the transmission of technical data exported from the United States or the country in which you reside. You further agree to comply with all local laws, regulations and rules regarding online conduct and acceptable content. You represent you have the legal authority to accept these Terms of Use on behalf of yourself or any party you represent. If you do not agree to these Terms of Use, please do not use the Site.

Restrictions on Use of Content

The unauthorized copying, displaying or other use of information, communications, software, photos, text, graphics, images and other material and services on this Site (“Content”) is a violation of the law. You acknowledge having been advised by Two-Way Radios.com that the Content is protected in the U.S. by a variety of laws, including but not limited to, copyright laws, trademark laws, and other proprietary rights laws. You are hereby granted permission to access the Content from the Site in whole or in part, solely for your personal, non-commercial use of viewing and browsing through the Site or ordering products or services from the Site. This permission terminates automatically if you breach any of the web site Terms of Use.

Trademarks and Service Marks

There are a number of proprietary logos, service marks, trademarks, slogans and product designations found on this Site. By making them available on this Site, Two-Way Radios.com is not granting you a license to use them in any fashion. Access to this Site does not confer upon you any license under any of Two-Way Radios.com’s or any third party's intellectual property rights.

Two-Way Radios.com is a service mark of Communications Express, LLC, MOTOROLA and the Stylized "M" Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners.

Submission of Information

Although Two-Way Radios.com provides certain encryption in an effort to protect the electronic transmission of credit card numbers or social security numbers that you submit to Two-Way Radios.com through the Site, Two-Way Radios.com does not guarantee the security of any information transmitted to or from the Site. You understand and agree to assume the security risk for any information you provide using the Site. Other than your financial information, do not send any confidential or proprietary information to Two-Way Radios.com through the Site. Your personally identifiable information that you submit to us shall be treated in accordance with our Privacy Policy.

You are prohibited from posting or transmitting to or from the Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Privacy Policy

Two-Way Radios.com's collection and use of personally identifiable information about you is subject to our Privacy Policy. This Site is intended for persons over the age of 13. Two-Way Radios.com does not seek to collect information about children under the age of 13. No information should be submitted to or posted on this Site by users under 13 years of age.

Links to Third-Party Web Sites

This Site may provide links to other third-party World Wide web sites or resources. Two-Way Radios.com makes no representations whatsoever about any other web site which you may access through this Site. Because Two-Way Radios.com has no control over such sites and resources, you acknowledge and agree that Two-Way Radios.com is not responsible for the availability of such external sites or resources and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such sites or resources. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. References on this Site to any names, marks, products or services of any third parties or hypertext links to third party sites or information are provided solely as a convenience to you, and do not constitute or imply an endorsement, sponsorship or recommendation of, or affiliation with the third party or its products and services. Two-Way Radios.com makes no representation or warranty as to any third party Content, products or services, and you agree that Two-Way Radios.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party Content, products or services available on or through any such site or resource.

Disclaimer of Warranty

TWO-WAY RADIOS.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE AVAILABILITY, USE, TIMELINESS, SECURITY, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF THE SITE OR ANY OTHER WEB SITES LINKED TO OR FROM THE SITE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL, OR USE OF THIS SITE. THE CONTENT OF THE SITE IS PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, TWO-WAY RADIOS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TWO-WAY RADIOS.COM SHALL BE DEEMED TO ALTER THIS DISCLAIMER OF WARRANTY, OR TO CREATE ANY WARRANTY.

Limitation of Liability

TWO-WAY RADIOS.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE USE OR THE INABILITY TO USE THIS SITE, ITS CONTENT OR LINKS, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE FAILURE, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES EVEN IF TWO-WAY RADIOS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NOTWITHSTANDING THE FOREGOING, TWO-WAY RADIOS.COM’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT, TORT OR OTHERWISE, ARISING OUT OF YOUR USE OF THIS SITE, ITS CONTENT OR LINKS, SHALL NOT EXCEED THE AMOUNT YOU PAID TO ACCESS THIS SITE.

Revisions

Two-Way Radios.com may modify, suspend, withdraw or discontinue, temporarily or permanently, the Site content, in whole or in part, at any time without notice. You agree that Two-Way Radios.com shall not be liable to you or to any third party for any modification, suspension, withdrawal or discontinuance of the Site. Two-Way Radios.com may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and you agree to periodically visit this page to determine the most current web site Terms of Use to which you are bound.